Unit Promise
This unit teaches you how to build programs that can be delivered consistently across staff, seasons, and formats.
By the end, you will be able to define what counts as a real program, structure recurring offers and camps at the operator level, shape the commercial model, and review whether the program can run without depending on you personally.
Program Design is the first pillar of the operator credential because everything downstream — staffing, customer experience, facility logistics, brand, financial control — depends on whether the program itself is a repeatable operating asset or a calendar held together by the owner's attention.